Irving Wladawsky-Berger: Design Principles for Complex, Unpredictable, People Oriented Systems
April 13, 2012 § Leave a Comment
These are the standard approaches underlying classic engineering and management, as taught in universities and practiced in business and government. But, they do not work so well when dealing with highly complex systems with fast changing, interacting components, where it is much less clear what is going on in the present, let alone how things will evolve into the future. We need different principles and processes to address this class of highly complex problems, many based on disruptive innovations which we have not encountered before. This is where we need to turn to holistic thinking to pull together everything we know about the problem, and to creativity to try to make sense of what is going on and come up with a working, satisfying solution. This is where we enter the world of design.